Everyone at SprintEins is able to accept feedback and give feedback.

From all, to all.

Communication is complex - and essential for agile work. This makes our everyday life exciting, but with so many personalities it can also lead to friction. In order for us to learn from each other and work together successfully, we need feedback.

Feedback should be voiced to support. To give our counterpart the opportunity to look at a situation from a different perspective and to act with more self-understanding.

Feedback Loop

By living an open communication culture, we become more resilient, act with conviction and take responsibility for our interactions. In this way, our work also benefits from feedback.

How best to give feedback is a subject of constant debate. We think: Not only givers bear responsibility! Those who receive can also control the course of the conversation. That's why we strive to act constructively in both roles.

  • We all benefit from feedback. Especially when we remain objective - and abide by rules we have agreed among ourselves.

  • Give – DOs

    • Describe your observation precisely, objectively and without judgement.
    • Refer to a concrete situation, give examples.
    • Try to give your feedback in a timely manner and according to the situation.
    • Respect the limits of your counterpart.
    • Formulate in a solution-oriented way and with a positive intention.

  • Give – DON'T

    • Avoid interpretations, evaluations and labels.
    • Avoid generalisations (always, usually, never, often).
    • Avoid delayed and reconstructive feedback.
    • Don't talk down to someone who is not receptive at the moment.
    • Do not use feedback to vent frustration.

  • Take – DOs

    • Accept feedback and be open to exchange.
    • Listen attentively.
    • Ask for rules of the game.
    • Ask questions of understanding.
    • Decide for yourself how to proceed.

  • Take – DON'T

    • Don't justify yourself.
    • Don't just wait to be allowed to speak.
    • Do not allow personal or hurtful statements.
    • Do not make your own assumptions about vaguely worded feedback.
    • Do not feel compelled to implement all feedback.

Vincent UX Engineer

On the job training - how to feedback

"Having this safe environment to act out and then reflect on different feedback situations is something I find very valuable. I feel like it raises awareness of feedback and builds trust in each other."

You want to talk about a cooperation or exchange feedback with us? Feel free to send us an email and we will get back to you.

Karin Bilsing

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