Cases /

Logistics

Getting transports on the road efficiently with digital help
Time that dispatchers could actually use much better to improve the quality of truck transports.

In order to future-proof the planning, execution and optimization of logistics processes, an existing transport management system (TMS) is to be gradually replaced by a new system. In the process, the existing processes are not only

digitized, but adapted to the needs of the users together with them. The use of modern web technologies enables the rapid provision of new functionalities that can be tested and improved during operation.

In order to be able to gradually replace the existing system, downward compatibility is one of the major technical challenges. In addition, we need the necessary acceptance from the users, who have to support the changeover to the new transport management system.

This can only be achieved if everyday work and existing processes are significantly improved. Added to this are the consideration of new requirements (e.g., to further reduce CO2 emissions) and the desire for a significant increase in quality and efficiency through meaningful optimization and provision of transport data.

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Our strategy: Our strategy for successful product development is based on several principles:

Involving users in the development process at an early stage enables us to understand their needs and requirements at an early stage and implement them accordingly. Feedback with the help of prototypes provides us with valuable feedback that enables us to improve and further develop our product.

In addition, we attach great importance to an efficient design and development workflow. For this purpose, we usually use a design system that ensures a uniform design and high usability of the user interface. Last but not least, we use web technologies for short release cycles and test staggered rollouts for specific user groups to minimise the risk of errors and ensure a smooth user experience.

Technologies

In addition to Angular, .NET Core and Azure Cloud were also used in the project.

Tools

The following tools were used during the project: Figma, Storybook, Jest, Playwright, SpecFlow and Jenkins.

At the beginning of the project, we accompanied the users on site with their workflows and interviewed them in detail in order to identify the greatest potential for improvement in the existing processes. Based on this, we were able to develop the first prototypes and incorporate valuable feedback before a line of code was even written. We were able to establish this user-centered design approach in the further course of the project and supplement it with other formats such as co-creation workshops and digital surveys, which enabled the continuous involvement of the users.

On the technical side , the basis was initially laid to be able to use the data of the existing system in the new transport management system. For the user interface and further design activities, the foundation was laid for a project-specific design system that we were able to continuously expand. Another important component was the use of feature flags, which enabled a staggered and targeted provision of new functionalities for individual user groups. With this approach, larger process optimizations could be tested in advance in small groups in order to reduce the risk of the changeover and to ensure acceptance of the innovations. In this way, we were able to work together with our customer and the other project participants to ensure a worry-free changeover from the old to the new transport management system and significantly improve the day-to-day work of the users.

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Logistics

Getting transports on the road efficiently with digital help

Systems based on old technologies and antiquated UX cost time.
Time that dispatchers could actually use much better to increase the quality of truck transports. The client's existing transport management system is to be gradually replaced by a new one - in order to be able to efficiently plan, execute and optimise future-proof logistics processes.

CHALLENGE

Necessary acceptance by the users

  • Goal: Increased quality and efficiency through optimisation and provision of transport data
  • Downward compatibility
  • Consideration of new requirements such as CO2 reduction

STRATEGY

Early involvement of users in the development process

  • Feedback with the help of prototypes
  • Efficient design & development workflow
  • Use of design system for uniform design and high usability
  • Use of web technologies for short release cycles
  • Staggered rollouts for specific user groups to minimise risk and ensure a smooth user experience

SOLUTION

Digital software solution for efficient and time-saving transport planning

  • Accompanying the user support and comprehensive survey for identification of improvement potentials
  • User-centred design approach through prototypes and continuous feedback
  • Establishing the user interface and project-specific design system
  • Use of feature flags for staggered provision of new functionalities for individual user groups
  • Testing of process optimisations in small groups to minimise risk and ensure acceptance
  • Carefree changeover to the new transport management system and significant improvement of the users' daily work routine

Technologies

Use of technologies such as Angular, .NET Core and Azure Cloud

Tools

Figma
Storybook
Jest
Playwright
SpecFlow
Jenkins